Support

For help with Passmagic, email harrispjose@gmail.com or send feedback from Settings in the app.

Reporting a problem

Describe what happened and include any error message. A screenshot helps, but hide any personal details or barcodes first.

If it’s about a purchase or your pass balance, include your Support ID. You’ll find it under Help in Settings. Tap it to copy.

Check your internet connection and try again. If Passmagic can’t read the file, try a clear screenshot with the ticket details and barcode visible.

Open the pass in Passmagic to edit it. Check the details against your original ticket, and keep the original for travel or entry.